Cookie Policy (Platform)

COOKIE POLICY

About Cookies

Our platform and website uses cookies to distinguish you from other users of our website and/or platform. This helps us to provide you with a good experience when you browse our website and/or use our platform.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Cookie Name Description Purpose More Information
Session cookies We use Session cookies that only last for the duration of your use of the website, platform and/or mobile application and are deleted from your computer when you close your browser. These cookies enable us to:
  •   recognise when computers visit the website;
  •   help administer this website;
  •   improve the website’s usability;
  •   analyse data about webpage traffic to use for marketing purposes;
  •    identify which pages are being used;.
  •    authentication; and
  • Platform traffic/performance tracking.
  • These cookies help us analyse data about webpage traffic and improve our website, platform and mobile application in order to tailor it to customer needs.
  • We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Persistent cookies We use Persistent cookies that outlast your sessions and remain stored on your computer until deleted, or until they reach their expiry date but only where the user chooses the “Remember Me” option when logging in.
    Third Party cookies We use third-party cookies (Google Analytics, Google Tag Manager, Application Insights, Azure ARR Infinity and Crazy Egg) to provide statistical analysis of our website’s usage. All these services generate statistical and other information about website use by means of cookies, which are stored on your computers. The information generated relating to our website is used to create reports about usage of our website. Other 3rd party services we use (Help Scout) also use cookies to provide statistical analysis for their website We use this information to optimise the system and provide a better interface for the end user. (i) Google Analytics and Google Tag Manager will store and use this information. Google's privacy policy is available at www.google.com/privacypolicy.html. If you would like to opt out of being tracked by Google Analytics across all websites please visit: http://tools.google.com/dlpage/gaoptout.
    (ii) Microsoft Azure (Application Insights and Azure ARR Insights) will store and use this information. Microsoft Azure's Privacy Policy is available at https://privacy.microsoft.com/en-gb/privacystatement - Note, these cookies are used on the Apomatix platform only. 
    (iii) Crazy Egg will store and use this information. Crazy Egg's Privacy Policy is available at https://www.crazyegg.com/privacy      
    (iv) Help Scout will store and use this information. Help Scout's privacy policy is available at https://www.helpscout.com/company/legal/privacy/

    The use of Cookies on our Website and Platform

    •         PLEASE READ our full online Privacy Policy here.
    •          Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.
    •          The ‘Remember Me’ cookie will contain your email address.
    •         You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    Last Updated: 30th September 2019

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